Support
Last updated: 2026-06-08
If you run into an issue or have a question, we are glad to help. Because there is no account in Pixmood, support is simple and direct too.
How do I back up my data?
The Settings section has a one-tap backup file option: your days, photos and voice notes are packed into a single file. When moving to a new device or to keep it safe, you can import that file to restore your data. You can also leave iCloud backup on iPhone or Google backup on Android switched on.
How do I manage my subscription?
Pixmood Pro subscriptions are managed and cancelled through your App Store or Google Play account. Open the subscriptions section in your device's store settings to make changes.
My data is gone, what do I do?
First check your device backup: if iCloud or Google backup was on, your journal comes back when you reinstall the app. If backup was off and you deleted the app, the data was removed from the device too and cannot be recovered, because we keep no copy on any server. That is why we recommend creating a backup file now and then and storing it somewhere safe.
Found a bug?
Write to the address above with your device model and a short note on what you were doing, and we will help as quickly as we can.